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FAQs

Where is my order being shipped from

All orders are handmade and shipped from the UK (England)

Cross-border Customs Duties

Overseas cross-border Orders outside of the UK.

Buyers are responsible for paying customs Tax and import Tax.

If you are unsure please contact us at heretohelp@noir.design

Vat

All orders Shipping in the UK are VAT free.

Where VAT is collected breakdown of vat will be displayed on the cart page and check out pages

Cancelling your order

Please contact us within 24 hours - Any time after the 24 hours item may be subject to postage and admin fees.

Returns

All items in the UK have a 28 day return window.

Orders outside of the UK, Buyers are responsible for postage fees. Please contact us within the returns period to start the return process.